Refund & Cancellation Policy

1. Our Commitment to Fair Dealing

At Digital Solution, customer satisfaction is our top priority. We believe in transparent policies that protect both our buyers and the integrity of our digital engineering deliverables.

2. Digital Product Downloads ($12 – $88)

Due to the non-tangible, irrevocable nature of digital downloads (code templates, Figma files, icon bundles), all sales are generally final once the download link is accessed. However, we provide refunds under the following conditions within 14 days of purchase:

• Technical Defect or Corrupted Files: If a downloaded archive has broken components, corrupt files, or critical bugs that our engineering team cannot rectify within 48 hours of reporting.
• Material Misrepresentation: If the deliverable fundamentally differs from the specifications displayed on the product description page.
• Duplicate Transaction: Accidental double charges will be refunded immediately in full upon notice.

3. Fixed-Scope Technical Services ($110 – $229)

For technical audits, code reviews, and turnkey deployment packages:

• Cancellation Prior to Work Commencement: If you request a cancellation before our team has begun review (within 12 hours of order placement), you are entitled to a 100% full refund.
• SLA Delivery Guarantee: If we fail to deliver your audit report or deployment handoff within the guaranteed SLA window without prior client communication, you may request a full refund.
• Revision Period: All service orders include 7 days of follow-up questions and one round of minor configuration adjustments free of charge.

4. How to Request a Refund

To submit a refund request, send an email to [email protected] with your Creem Order ID, purchase date, and reason for the request. Our support team responds to all refund inquiries within 24 business hours. Approved refunds are credited back to your original payment method via Creem within 3–7 banking days.